Customer Satisfaction is Our First Priority
Project: Clean or Maintain a Swimming Pool
5 STARS! Pool Knights are amazing – I do have to keep up on my pool a little, as I have a lot of leaves and seeds drop in. The pump had stopped priming and I could not get anything to work. Tim called me back after hours on a Saturday and remotely talked me through how to fix it and it started working immediately. Don’t splash about with other companies, have Pool Knights come and save you and your pool!
– Phil Smallcorn
5 STARS! They are the best pool cleaning company! Awesome to work with and super quick to respond to any issues outside of scheduled weekly maintenance. My favorite part is the before and after pictures included in the service emails I receive. The emails tell exactly what was done to the pool so no more guessing games trying to figure out which chemicals were added or if it is safe to swim. Thank you for all your hard work!!
– Julie Lenhardt Morgan
5 STARS! Tim and his team are top notch! I get a detailed report, with photos, stating every step Tyler took cleaning and inspecting our pool. Tim & Tracy stopped by when I had questions and stayed until they diagnosed the problem and I understood the entire process. I couldn’t be happier with response time to my emails or phone messages. Finally, a pool service that understands and implements great customer service!
– Bree Shields
5 STARS! This is a absolutely fabulous company that offers service that exceeds our expectations. Always prompt and reliable and our pool has never looked better. After using several other pool companies we have finally found one that puts customer service first. Tyler, Dana, and Tim all do a terrific job and we are very satisfied customers. They truly care about the business. If you are looking for a pool company that cares about your business call Pool Knights. Tyler does an amazing job of taking care of our pool every week. We love the detailed report and pictures telling us everything that was completed during the service. No more door hangers to get lost or misplaced:)
– Cindy Ruthven Milligan
Pool Knights is nothing short of fantastic. Not only do they do a great job and cleaning the pool at the same time give detailed report in attached document after each visit which is AWESOME. The owners are wonderful people and are extremely understanding and knowledgeable of what needs to be done in order to ensure customer satisfaction and a great looking pool, which to me are equally important when working with a company.
I couldn’t recommend them any higher.
– David S
Tim, Dana and their staff are wonderful to work with. Very knowledgeable at what they are doing and have had my pool looking awsome for years. Couldn’t imagine every having to worry about another pool management team, when they are on the job all the worries are taken away and I know its right the first time. Top notch people with top notch service if you are not using Pool Knights now, what are you waiting for.
– Jonathan Sikes
Recently we had some damage to our stucco pillar as one of their technician backed into it .As soon as I informed Tim about the problem , he came and evaluated the damage and had someone take care of the damage ASAP. The technician is no longer working with them .
Tim and Donna handled the situation very professionally without any hassle . All I did was report the problem and after that everything was seamlessly taken care of.
– Shehnaz J
We have been using Pool Knights for more than 5 months now. After using several other pool companies and being let down time and again, we are blessed to have found these guys in our own back yard! This company is excellent and very responsive. I have sent emails late in the evening and I’ll receive a response within 15 minutes. That’s pretty cool customer service. Additionally, their honesty and patience with us as new pool owners has been remarkable. They don’t mind explaining everything thoroughly. At the end of the day, Pool Knights are partners with us and really help our family to really enjoy our pool year round.
– Eric S
We used Pool Knights for several years and only stopped because we sold our home. They did an excellent job cleaning and maintaining our pool. We always felt comfortable, which was especially important because our pool is only accessible go going into the home. So each week Pool Knights literally entered our house and we never had a single issue. This is a great company with great employees owned by a great family.
– Katherine G
I have used Pool Knights for a long time, and I highly recommend this company. Tim, Dana and the entire team are exceptional in every respect. My pool always looks great in terms of water chemistry with zero effort from me. They go above and beyond in offering advice, answering questions,making trustworthy recommendations, and, most importantly, their communication is prompt, consistent, and super friendly. I have continued to use Pool Knights after moving to Austin while I rent my house. Tim was so awesome that he squeezed me in before my move to replace the pump. Finally, they are very well priced for the level of service provided. I cannot say enough positive things about this company!
– Aditi D
Pool Knights was great!! Definitely recommend them for any pool repairs and cleaning. Tim came out the next day after I called and had one of his guys to it the day after that to get our pumps replaced. Very reasonable on quote and customer service is top notch!! Our pumps had gone out and the pool was getting a little green and he had his guy come by the same day to adjust the chemicals and clean it since the vacuum wouldn’t work!!
– Shelly M
We used Pool Knights for several years to clean our pool and the only reason we stopped, was because we moved cities. Pool Knights always did a great job, was very professional and honest. If there was ever a repair issue, they helped educate us on it and steered us in a repair direction that worked for us. Also, our pool was only accessible through our house. And we never once had an issue with the pool techs entering our home on a weekly basis to clean. I would 100% recommend this family owned business. The employees are great, the work is great and the owners are great!
– Katherine Gonyea
I have been a client for a year and a half now. Their work is exceptional and I highly recommend them for all your pool needs. I have never had a complaint about their work or attitudes. The owners are very attentive and so kind. Thank you for taking great care of our pool.
– Tanya Watson
Been a customer for over 2 years. Consistent service, great communication, reasonable repair costs. Love the weekly email report with before and after pics of pool and equipment. Plus online bill pay is a breeze. Highly recommend
– Brad Field
Wow, I should have listened to ALL my neighbors who use Pool Knights sooner. Everyone swears by their service and how great they are to work with. I wish I would have changed my weekly service over to them sooner…it would have saved me a lot of heartache over a poorly managed pool. They are professional, GREAT communicators, happy to help educate you about your pool and equipment, and actually care. Trust me, it really pays off to work with a company that knows what they are doing. As silly as it sounds I feel like they should all be wearing superhero capes because they have really rescued me from an extremely unpleasant previous experience and they are currently cleaning up the other company’s mess. I value my pool as an important investment for my family and as part of my home and I think it’s important to team up with a company that really cares as if it’s their own pool in their own backyard. Thanks Pool Knights!
– Michelle Merhar
Tim was super. Came out the next day and immediately serviced the pool. Would definitely recommend.
– Donna A. in Cypress, TX
5 STARS! These guys are amazing and very honest. My swimming pool looks great. We have had several people from Pool Knights come out to do our weekly service and they all have been professional and knowledgeable. Highly recommend them. GREAT SERVICE!
– Marlen Boueri
5 STARS! We’ve struggled in the past, to find a reliable pool service that took the time to keep our pool operating as it should. Pool Knights IS that firm! The staff is friendly, knowledgeable, and reliable. Their attention to detail means our pool keeps looking pristine, and operational, year round. As a bonus we receive pool reports after their visit showing us pictures of before and after, and listing the services carried out – couldn’t ask for a better service!
– Anthony Berry
5 STARS! Tim took over my pool from my last pool company. Pool was green, filter clogged, dirt in bottom of the pool. Tim came in and got my pool cleaned and ready to swim first visit. Anytime I have a question with my pool he will either call me back or just show up and handle it himself. Very prompt and always courteous employees. Love being able to autoplay my monthly bill and get my weekly pool report sent to me digitly. Nice job guys, pure success for you guys!
– Steve Rozenberg
5 STARS! We switched over to Pool Knights after being very displeased with our former pool service, and we have been extremely happy with them. Tim and Dana run an honest business and are very attentive to customer service. Our pool is always clean, our equipment is always in working order, and all for a reasonable price. We are SO thankful that we found Pool Knights!
– Jen Gouge
5 STARS! Pool Knights manages our pool weekly. It is kept clean and worry-free, which offers us great peace of mind for the safety of our kids. The Pool Knights team is friendly, professional, knowledgeable, and reliable. And when some of our equipment needed to be replaced or repaired, it was done so quickly, and without breaking the bank. We’ve enjoyed our pool for nine years, and it has never looked better than it does with Pool Knights’ service!
– Kellie Rhodes
5 STARS! Pool Knights watched our pool while on vacation and I cannot give them enough praise! The Knights provided emailed photos of each visit along with a written report of the chemical status. Why doesn’t everyone do this?? The pool was in fabulous shape when we got back. All this was done at a competitive price. There were no hidden charges! Chemicals needed were included. We will use Pool Knights when we need a great pool company to take care of anything with our pool!
– Bill Elston
Tim was very professional and knowledgable. I highly recommend him!
– Dana S
5 STARS! I have worked with many pool service companies in the years since we purchased our home in Imperial Oaks. I must say that never in all that time have I come across a company matching the superiority of Pool Knights in terms of reliability, efficiency, knowledge, and friendly, capable service. A quick story by way of example.
We had a breakdown that happened to be covered by out home warranty. Unfortunately, and as many of these types of companies will do, the home warranty company began to equivocate and seek different ways to get out of their contractual obligation to make the necessary repairs. I brought the issue to the attention of Tim at Pool Knights — simply in passing — and he insisted on getting involved. he contacted the warranty company directly and explained the problem to them in a clear and understandable way. When they proceeded to deny the claim anyway. Tim bent over backwards to fight the denial. In the meantime, Tim came to the house every week and maintained the pool’s chemical balance, truly a herculean task given the fact that the pump and filter were completely inoperative. Eventually, with Tim’s help, the warranty company reversed its decision, approved the claim, and even approved Pool Knights as the company to do the work!
I highly recommend Pool Knights to anyone reading this post, and to anyone looking for an excellent pool service at reasonable prices. Pool Knights service is unsurpassed.
– William F
5 STARS! Our previous pool service all but abandoned us. They were unreliable, sketchy, and most times didn’t show up, yet still tried to bill us as if they’d serviced our pool on a weekly basis. Pool Knights truly came to the rescue. Dependable, trustworthy, diligent and consistent are just a few of the words I would use to describe Pool Knights and the staff. We now actually enjoy spending time outdoors in our pool. And our kids are safe to swim in the pristinely clean, sanitary environment, which provides priceless peace of mind. Thank you, Pool Knights!
– Kelly R.
We used Pool Knights when we moved into the area. Price was very competitive and our pool looks amazing! They have been very knowledgeable and helpful when we had questions.
Pool Knights has been maintaining our pool for the past year. We’ve never met such courteous, knowledgable people or had a cleaner pool!
– Sally S.
Pool Knights service is outstanding! The staff is friendly, and they are very detailed with our pool. We don’t have to worry about anything when it comes to maintenance, equipment, etc. Rates are great too! I would recommend them to anyone with a pool in the greater Houston area.
– Erin F.
Tim and his team have done a great job with our pool. We just moved to the Houston area and have never had a pool before so we were clueless. He got us up and running and then, switched us over to salt water (a must for me) at a really great price. Tim is really friendly and professional. They leave a door hanger letting you know exactly what they did, if anything is wrong, etc. I absolutely love spending my lazy Sunday’s in my great salt water pool! Thanks so much Pool Knights!!
– Tammy K.
The owner Tim and his team are amazing!!pool went from nasty to wow in no time!!! They take the time to even fill out door hangers of what they did service wise to your pool if you are not home.The work was exceptional and very fairly priced. I am impressed with their knowledge and service. They keep a consistent schedule and you can pay on line. Our overall experience with POOL KNIGHTS has been amazing.
– Marlen J.
Pool knights has done an amazing job with my pool. I handed over my pool to them as a green mess. Within 1 week they had it sparkling clean. Every Time I have a question or concern they are there to answer the question and will actually come over to make sure the pool looks it’s best. After going through 4 company’s there is no doubt I have found the best out there. Nice job you have built a great company.
– Steven R.
I own a property management companies any in Houston. We use pool knights to service all of our pool needs. Pool knights provide a great service, show up on time and do what they say they are going to do all at a fair price. If you want a true business maintaining your pool this is your company!
– Pete N.
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