William F

Posted by Tim Roadnight
Category:

5 STARS! I have worked with many pool service companies in the years since we purchased our home in Imperial Oaks. I must say that never in all that time have I come across a company matching the superiority of Pool Knights in terms of reliability, efficiency, knowledge, and friendly, capable service. A quick story by way of example.
We had a breakdown that happened to be covered by out home warranty. Unfortunately, and as many of these types of companies will do, the home warranty company began to equivocate and seek different ways to get out of their contractual obligation to make the necessary repairs. I brought the issue to the attention of Tim at Pool Knights — simply in passing — and he insisted on getting involved. he contacted the warranty company directly and explained the problem to them in a clear and understandable way. When they proceeded to deny the claim anyway. Tim bent over backwards to fight the denial. In the meantime, Tim came to the house every week and maintained the pool’s chemical balance, truly a herculean task given the fact that the pump and filter were completely inoperative. Eventually, with Tim’s help, the warranty company reversed its decision, approved the claim, and even approved Pool Knights as the company to do the work!
I highly recommend Pool Knights to anyone reading this post, and to anyone looking for an excellent pool service at reasonable prices. Pool Knights service is unsurpassed.

William F